cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Unable to see my TV online on samsung smartThings

(Topic created: 08-25-2023 09:19 AM)
388 Views
Dj_Damjano
Galaxy
Options
Discussions
On this beta I'm not able to see my samsung TV online on smartThings, even though the tv is online and powered on. 
I hope it's just a beta compatibility issue at the moment. 
I'm unable to open a ticket since no error comes up and smartThings is working as it normally does with other devices. 
3 Replies
ChaosSaber
Honored Contributor
Options
Discussions
I had to delete it and re-add my TV, my TV was listed under devices but said Offline
Dj_Damjano
Galaxy
Options
Discussions
Thank you. That did the trick.
It was much more complicated then expected, on my side, since for some reason, it was finding some TVs not in my network and not in my house lol.
I was actually able to find and add it and once all was connected, it shows online.
0 Likes
Reply
USBetaModerator2
Beta Moderator
Options
Discussions

Hello,
Thank you for your feedback.

Please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

0 Likes
Reply