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Original topic:

Unresponsive screen

(Topic created: 07-02-2024 10:11 AM)
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Redbarron
Constellation
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When you lift you arm and the watch comes on the screen is unresponsive, swiping or moving around dial does nothing,but when you turn the screen on by taking screen or pushing button everything works as normal.

1 Reply
USBetaModerator3
Beta Moderator
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Hello @Redbarron,

Thank you for your feedback on AOD Sensitive screen.

To help us better understand this issue, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:

Galaxy Wearable Beta app> Contact us > Error reports

- Tip: Before hard resetting watch, send Error reports in the Galaxy Wearable app while watch is constantly rebooting. 

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team