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Original topic:

Cannot add new APN

(Topic created: 11-17-2021 01:43 PM)
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userMzcHY33uEX
Constellation
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Installed second beta, whenever I try to add a new APN it refuses to save (I go through the whole process of putting the info in, choose save, but then the APN is not available to use). Rebooting phone did not resolve. I've switched from using T-Mobile to an MVNO (mint) and now I can't get service.
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USBetaModerator
Beta Moderator
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Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

userMzcHY33uEX
Constellation
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Thank you for the reply. Clearing cache as directed did not resolve the problem, so I submitted an error report.
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