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Original topic:

Lock screen keeps reverting

(Topic created: 09-16-2023 01:50 PM)
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userJXaJMHKWad
Astronaut
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Hi, I have an S23 Ultra. Recently my boyfriend broke up with me. Ever since then I have tried EVERYTHING to get my lock screen wallpaper to change. I have tried everything I can think of or that anyone has suggested. Including wiping the phone to factory settings.

I would not be exaggerating to say that I have probably changed the wallpaper 200+ times. Finally it will act like it has adjusted the setting, but then the next time I pick up my phone...

THERE IT IS, TAUNTING ME, WITH A PHOTO OF US WHEN WE WERE HAPPY (OR SO I THOUGHT). IT IS LIKE A KNIFE THROUGH THE HEART EVERY TIME.

Someone please tell me how to fix this! 

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3 Replies
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On the lock screen, long press to edit and then wallpapers

OR Phone settings and wallpaper.Screenshot_20230916_161522_Wallpaper and style.jpg
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Mike-B
Comet
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How did you factory reset it? And did you do a restore of a saved backup? Something is causing it to go back it can't just change on it's own. You also need to make sure you're changing the lock screen specifically and not the home screen!
USBetaModerator2
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Hello,
Thank you for your feedback.

Please try the suggestion by @userlQcCM1wRc8 .  If the issue still persists, please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

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