Original topic:

Samsung Notes

(Topic created: a month ago)
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JordanMAX
Asteroid
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I'm a galaxy z fold 7 user and for some reason my notes app keeps crashing. I reinstalled the app but now my notes are no longer there and my Samsung account claims theres nothing saved when I had several notes synced when I double checked before reinstallation. Does anyone know why this is happening?

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MikeDelia
Galaxy
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Samsung notes is fine for me in the fold 7 beta from today April 20th

Try going into app info and force closing it, then go-to storage and clear cache.

Otherwise try updating the app

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Solution
MikeDelia
Galaxy
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Samsung notes is fine for me in the fold 7 beta from today April 20th

Try going into app info and force closing it, then go-to storage and clear cache.

Otherwise try updating the app
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USBetaModerator3
Beta Moderator
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Hello,

Weโ€™re sorry for the inconvenience youโ€™re experiencing.

To help the team accurately identify the cause of this issue, we kindly ask that you submit an Error Report immediately after reproducing the problem so that the relevant system logs can be captured.

1. Open Samsung Members โ†’ One UI Beta Program โ†’ Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure โ€œSend system log dataโ€ is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue and do not kill the task of the Samsung Members app until you receive notification that the error has been sent (about 5 minutes)

Your report will greatly assist the team in analyzing and improving the Beta experience.

Thank you for your continued support.

Best regards,
One UI Beta Team

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