cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Software Update Fail

(Topic created: 4 weeks ago)
323 Views
FastenM
Halo
Options
Questions
Ever since I updated to beta 1 on the galaxy S24 Ultra 
Whenever I check for updates I get this error

"Couldn't download update

Unable to update the software. A network or server error occurred. Try again later"

Any solutions?
0 Likes

1 Solution


Accepted Solutions
Solution
USBetaModerator3
Beta Moderator
Options
Questions

Hello @FastenM,

We are glad that your issue was resolved.

As discussed, your device attempted multiple (10+) manual software update triggers while on Beta1- which caused our registration system to recognize you as a "bot trying to participate in Beta program", when there was no software update to make. 

Hence, to all users, we would like to ask to check your software updates once or twice (at max) until the official announcement for Beta update is posted on the community. 

Thank you for your participation.

 

Regards,

One UI Beta Team

View solution in context

14 Replies
FastenM
Halo
Options
Questions
This1734374554679.jpg
0 Likes
FastenM
Halo
Options
Questions
It says last checked "dec 9"
0 Likes
FastenM
Halo
Options
Questions
This means it failed since dec 9
0 Likes
FastenM
Halo
Options
Questions
I did clear cache in recovery mode, I'm only able to clear cache for the software update internal app, clear data is not an option

And I don't wanna do a factory reset I know it's my last resort, but I'm hoping I can somehow fix it without needing to factory reset
0 Likes
FastenM
Halo
Options
Questions
I tried to clear the data of the other software update app, let me try this one
0 Likes
FastenM
Halo
Options
Questions
I cleared the cache and data of any app that has the word "update" in it, and nothing helped

Including the app you shared in the screenshot
0 Likes
FastenM
Halo
Options
Questions
Yup already did, funny enough I found a private chat from last year and I had the same issue, but last year it got resolved in 4 days, this year I'm already up to 7 days and it's still broken
0 Likes
FastenM
Halo
Options
Questions
Not really, it randomly got fixed
0 Likes
FastenM
Halo
Options
Questions
I have already tried all methods, wifi only, mobile data only, airplane mode and wifi, wifi and no SIM card, nothing works
0 Likes