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‎08-14-2023 12:59 AM in
Tips- Mark as New
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‎08-14-2023 09:39 AM in
TipsHello,
Thank you for your feedback.
We are investigating this issue. We will post an update as soon as we can.
We appreciate your contribution to the Beta Program.
Regards,
One UI Beta Team
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‎08-15-2023 05:23 AM in
TipsBest regards,
Rydah
If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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‎08-15-2023 10:25 AM in
TipsI am having the same issue. I was using a 4 digit pin. I tried adding two zeroes before and after, but no dice.
I am not, however, able to do password reset. To be fair, I don't remember if I clicked on the reset password with Samsung account option when I set up the secure folder. The only option is to enter the pin, which just locks me out for longer and longer with no password reset option.
Is there any option to fix this other than the nuclear (factory reset phone?). Thanks,
Scott
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‎08-17-2023 07:27 AM in
TipsIn case anyone comes across this post with the issue of being locked out and unable to reset the password to secure folder:
After entering pin and getting locked out at increasing intervals - after about 3 days it finally gave me a button to uninstall the secure folder. Yes, this wipes your data (hopefully you have a backup of important data) - but you get a chance to setup secure folder from scratch.
Scott