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Original topic:

Samsung watch 5 pro on Beta

(Topic created: 11-19-2024 11:15 AM)
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user6nckDFSlGE
Asteroid
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My watch went dead, while on the charger it would start flashing samsung every couple seconds, i rebooted it like someone told me how. While rebooting it, I had to keep my watch on the charger because it didn't have enough juice. I got it rebooted, but then I changed the watch face which made it die again. So I figured out i had to use the original face or it would die. Took me several times before I figured that out. It worked fine after I kept the watch face the same. Hope this helps other guys with same problem 
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LongHiker
Galactic Samsung Care Ambassador
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@user6nckDFSlGE When reporting Beta issues you should always report them in the Beta discussion area. The link to the discussion area is in the Beta banner. 

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USBetaModerator3
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Hello @user6nckDFSlGE,

Thank you for your participation and feedback. 

To help us understand the issue better, could you please send us the Error report of the incidence?

Below is the quick checklist for your Watch Beta before sending us the error report.

1) Is your Watch5 on the latest Beta software? (ZXK1 - 8th version)

2) Are your Beta Apps (Galaxy Manager / Wearable) on the latest version? (Samsung Members > One UI 6 Watch Beta Banner or Notification > Click the links for the apps (Directs you to Galaxy Beta Store) > Update apps

 

[Sending Error report]

Galaxy Wearable Beta app> Search for "Contact us" as key words > Error reports (Please attach Screenshots if available)> Ensure "Send system log data" is checked and submit

Note: To ensure relevant log information is included in the error report, do not close the Samsung Members app until you receive a notification that error has been sent.

We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

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