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Not able to get in Recovery Mode - Note 20 Ultra 5 G - Android 13

(Topic created: 12-07-2022 05:24 AM)
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ahichem
Asteroid
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Galaxy Note Phones
Note20
 

 

I want to clear the phone cache, but I can not get to recovery mode with any of the below methods:

- I tried with holding down Volume Up and Power buttons, ...then KEEP HOLDING VOLUME UP until the recovery menu appears ( As mentioned in post **ISSUES AFTER ANDROID 13*)

- I tired with holding down Volume Down and Power button. Same, did not work.

I don't know if anything changed with Android 13 on Note20 Ultra..

Any advice to enter to recovery mode?

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Note Phones

@ahichem Just to be sure on the process here:

  1. Power off your phone. <- important first step
  2. Push and hold the volume up key and the side key. 
  3. As soon as Samsung appears on the screen you can let go of both keys. 

If you are still unable to access recovery mode, the phone will need to be evaluated at an authorized service location.

In the U.S.: https://www.samsung.com/us/support/service/ 

Outside the U.S.: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Note Phones

@ahichem Just to be sure on the process here:

  1. Power off your phone. <- important first step
  2. Push and hold the volume up key and the side key. 
  3. As soon as Samsung appears on the screen you can let go of both keys. 

If you are still unable to access recovery mode, the phone will need to be evaluated at an authorized service location.

In the U.S.: https://www.samsung.com/us/support/service/ 

Outside the U.S.: https://www.samsung.com/us/common/visitlocationsite.html 

 

 
Tisme2b
Nebula
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Galaxy Note Phones
With the phone off, I hold volume up & power button until the recovery menu appears. That seems to work best for me.
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