Original topic:

Note 20: Keyboard not opening, security policy preventing screenshots, S Pen no longer working

(Topic created: 4 weeks ago)
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mlpd63
Cosmic Ray
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Galaxy Note Phones

Is anyone having a problem with taking a screenshot 

Keeps saying 
Can't take screenshot due to security policy 
I have had Samsung go in my phone and they can't see my main screen also 
Keyboard won't pop up  to login to my bank app. 
ANY HELP PLEASE 
 Have always had Samsung phones this one has me stuck. 
 
Let me add that my S Pen doesn't work . and also can't screenshot with S Pen or the opion to touch screenshot . 
ALL AFTER THE UPDATE 
 
18 Replies
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There are certain apps that have been coded to not allow screenshots for security reasons. My bank has the same thing.

Have you tried force closing and clearing cache on the bank app? If that doesn't work you can always try clearing data or uninstalling and reinstalling the app.
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mlpd63
Cosmic Ray
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I have done all that , I understand about the screenshot of the banks , but this started with the update on the phone I have Uninstalled my bank app because my keypad won't pop up for me to login. I have never had to ask for help. I'm a true samsung phone lover . Never has this happened, just wanted to know if anyone can help because SAMSUNG CAN'T
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LongHiker
Legendary Samsung Care Ambassador
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@mlpd63 Try looking at what apps have Device admin properties. Open the phone settings -> Security and privacy -> More security settings -> Device admin apps. 

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mlpd63
Cosmic Ray
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Done that too
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mlpd63
Cosmic Ray
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Yea, but Apple gets hacked too much . And lately, their updates mess up, too. According to all the iPhone users around me thanks
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mlpd63
Cosmic Ray
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It won't even let me do a screenshot of my text, photos , home screen NOTHING
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LongHiker
Legendary Samsung Care Ambassador
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@mlpd63 Have you tried booting in safe mode and then trying to take a screenshot while in safe mode?

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mlpd63
Cosmic Ray
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Yes with a Samsung assistant. Did not work
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mlpd63
Cosmic Ray
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No it didn't work , they accessed my phone and they couldn't find my home screen
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