Original topic:

Sim Card failure

(Topic created: 04-18-2024 04:48 AM)
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szcad
Constellation
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Galaxy Note Phones

I have a note 20 for several years and am using the same sim card with the same company also for several years. Several days ago my data service stopped working, no calls, no internet and no text messages. and only will work if connected to WiFi. If i put this sim into an older phone it works. I've had the service provider talk me through some things to fix the issue, such as taking out the sim, restarting the phone. going into the phone and do a reset. I've done the update for the note 20 on April 15th and this issue was happening before the update. Any thoughts on how to fix this issue would be appreciated.

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Note Phones

@szcad I think the best solution is to contact Samsung support or you local phone shop so that they can do a diagnostic. 

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy Note Phones

@szcad I think the best solution is to contact Samsung support or you local phone shop so that they can do a diagnostic. 

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kerrid
Explorer
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Galaxy Note Phones
My suggestion is to call Samsung.
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