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SmartThings app language issues

(Topic created: 05-11-2024 02:12 AM)
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CyrusXxX
Asteroid
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Galaxy S23

Hey guys for last few years I have an issue with SmartThings app dating from S21 Ultra and up to current phone I own (S23 Ultra). I tried everything from resetting phone, reinstalling app and whatnot. Contacted support via members app but after few attempts there was no resolution over this couple of years. Btw non related but this was happening also with SmartThings app on my iPhone 12 pro max I owned.

I have connected my Samsung Washing machine ( Model: WD80T554DBW/S7 ) to SmartThings app and here is the issue if my phone language is English (US) when I click on my washing machine menu i app washing programs are displayed as they should (see images bellow as I have marked what to look):

Screenshot_20240511_104101_SmartThings.jpgScreenshot_20240511_104118_SmartThings.jpg

 

BUT if I switch phone language to my native Serbian Latin names of washing programs are not displayed as you will see in screenshots bellow:

Screenshot_20240511_104202_SmartThings.jpg

 

Screenshot_20240511_104208_SmartThings.jpg

 

Please advice me what to do to solve this or if admins/mods here can report this so it can be fixed I would truly appreciate this.

 

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S23

Hello there, Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further.  https://community.smartthings.com/ Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S23

Hello there, Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further.  https://community.smartthings.com/ Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.

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