Original topic:

Prime Video not working!

(Topic created: 09-08-2019 04:01 AM)
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Oldyellr
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I have a Samsung Model UN55MU6300F Smart TV. Lately my Amazon Prime Video app has stopped working.  I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. I had to update my Amazon password recently, but that made no difference until now. I'm at my wits end and ave to watch it now on my laptop instead. Could it be that my smart TV isn't entering the new password, and if so, how can I update it?

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user8YaaIDCWrO
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Worked tx

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userqf7dhDUxh9
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After doing all of the above suggested solutions, I went to the Amazon app and updated the app itself, which solved the problem. Hope this helps someone else!

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userkiBgITqGGR
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Are you saying to sign out on TV? How can I do this? When I click on the app I just get a black screen. No option to do anything. 

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Oldyellr
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You go to your Amazon account on your computer and deregister your TV. Then close the app on your TV. When you open it, you will have to sign back in and it will work.

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MCampy70
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