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All remote control buttons switch off TV. Replacement control does the same.

(Topic created: 03-17-2024 08:29 AM)
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Frustration1
Astronaut
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QLED and The Frame TVs

UE46D7000 TV, pressing any button on the remote control switches the TV off. A hard reset does not seem to be possible without the remote control !
Please, can any one help?

 

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html