Firmware 1602 breaks brightness settings when returning from art mode

[userwDfn9dhHk4]

2022 frame 75 inch and 55 inch having the same issue. 

When the TV is in art mode and is turned back on from a CEC event (Chromecast or Xbox turning on) the brightness does not actually show to reflect the TV brightness settings. Every time the TV turns on I have to go into the picture setup and adjust the brightness settings by 1 value in any direction and they'll return to what they are actually set to. This is hard to describe, but if brightness is at 20 after turning on from art mode in a dark room, the TV appears to be at what I could best describe as actually 0, when the brightness is adjusted even by 1 it snaps back to what the value is actually set to. This means that whenever I turn my TV on, I need to open the brightness settings and turn the brightness down 1 and then back up 1 and it will be at the actual value set on the TV. This is newly broken with the 1602 firmware. Do I have something configured wrong or is this just another poorly tested firmware update? 

[OoYORIoO]

@userwDfn9dhHk4

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. I'd be pleased to be of assistance to you with your question.

YouTube Samsung Frame Ambient Light Sensor:

I am unsure if this is applicable to your particular model of Samsung Frame Television. Please check the video and see if this helps you with the issue.

https://youtu.be/FuVEuRIRBmg?si=-HUVg5T2H0IXj0Ul

Please contact Samsung Customer Care: 1-800-SAMSUNG

Samsung Customer Support Website:

https://www.samsung.com/us/support/contact/

Samsung Television Frame Support:

https://www.samsung.com/us/support/televisions-home-theater/televisions/lifestyle-tvs/the-frame/

Or if you prefer you can also send a private message with your full model and serial number and the information below to a Samsung Moderator. @Samsung_Moderator

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Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!

[Bcanright]

I have the same exact issue with two Frame TVs I have, both the 65” and 75” are doing this. When woken from art mode the brightness is still dim as it was in art mode. I have to manually go to settings, Picture and adjust the brightness by 1 value and the actual set brightness then adjusts itself.

I called Samsung support and didn’t get an answer and was told to just wait until the next update. 
SAMSUNG HELP! I thought Samsung was the best TV maker but maybe I was wrong?

[ericnau]

Yeah, I'm having the exact same issue (55" LS03B, also firmware 1602). It's obviously a software defect and very frustrating that it hasn't been fixed yet. And frankly, based on my experience with Samsung I wouldn't be surprised if they never fix it.

I regret buying this TV. 

[Tritunes]

Has anyone been in contact directly with Samsung and been able to resolve this?  I worked with Samsung support via chat several weeks ago, followed all of the restart and reset to factory setting suggestions they had, but the issue is unresolved.

[anviridovix]

Hello everybody it seems Samsung released a new firmware 1603.1 update !! check in support page or upgrade by ota

link conversation about bug with 1602 firmware  

[ericnau]

I'm now running version 1622 apparently, and the issue has not been fixed for me. 

Anyone else find that it's improved after the update? 

[Samsung_Moderator]

Hello! Thank you for reaching out! I would suggest if you have not already to try a factory reset on the TV, and to make sure that your TV is updated to the latest version available. After that you can also try making sure your power saving function is turned off. You can do that by going to settings > General > Eco Solution and turn off power saving mode.

I would also recommend trying this with nothing connected to the TV to see if this is occurring within apps on the TV too.

[ericnau]

I’m still having this issue. Ugh I hate this TV. 

And yes, Samsung_Moderator, if you had read our posts you’d see that we’ve already tried everything you mention. 😕 

[Tritunes]

Yes, I’m still having the same issue. It’s less frequent but still at least once per week. I’ve tried all of the resets and the software is the latest over the air version.