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Intermittent black screen with Nintendo Switch

(Topic created: 09-29-2021 11:01 AM)
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users8wiE9ZC0b
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QLED and The Frame TVs

Just purchased the 55" Frame tv a couple months ago and we are seeing the screen go black constantly when playing Nintendo Switch on it. It goes black for a second and then comes back. 

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SamsungCaleb
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QLED and The Frame TVs

I understand how this may be frustrating and want to help, does this occur when on any other devices or only with your switch? Also, does this occur on all sources? 


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users8wiE9ZC0b
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QLED and The Frame TVs

The switch is the only device we have plugged in, but it does happen on all sources if we move the switch to the other ones.

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SamsungCaleb
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Thank you for confirming, does this happen with any other devices? Also, does this occur with apps such as Netflix or any other streaming apps? 


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users8wiE9ZC0b
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It doesn't happen with other devices or any streaming apps.

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Solution
SamsungCaleb
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Just wondering have you also tried going into your switches system settings and go to TV output and change the RGB Range from automatic to limited? As this is not happening with any other devices it could be the settings on the switch. 


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users8wiE9ZC0b
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QLED and The Frame TVs

I'll see if that works. Thanks

SamsungCaleb
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QLED and The Frame TVs

Please keep me updated! 


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users8wiE9ZC0b
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QLED and The Frame TVs

It worked!! Thanks so much!

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Anonymous
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You are most welcome.

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