JUMP TO SOLUTION Solved

Original topic:

Sound skipping issue - 65" Class QLED 4K Q70C

(Topic created: 04-07-2024 07:56 AM)
372 Views
jch5256
Constellation
Options
QLED and The Frame TVs

Today I had to factory reset my tv for the 3rd time in a month. I understand that a factory reset is the remedy for the audio skipping issues (audio cuts out for a second every 3-4 seconds no matter what output is on) but this is getting really annoying. Does the warranty cover anything like this? I don't want to factory reset my tv 3 times a month. 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs
I would suggest contacting Samsung support and get a service ticket issued so a tech and come out and diagnosis the issue your having and if it's under warranty they will order parts and have it fixed in no time took a week to get mine repaired last year
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


View solution in context

1 Reply
Solution
GaryB82
Epic Samsung Care Ambassador
Options
QLED and The Frame TVs
I would suggest contacting Samsung support and get a service ticket issued so a tech and come out and diagnosis the issue your having and if it's under warranty they will order parts and have it fixed in no time took a week to get mine repaired last year
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.