Frame stuck "Searching for devices..." in Art Mode

[Angiepants]

I was troubleshooting a YouTube casting issue when I was prompted to hit both the "back arrow" and the "play/pause" buttons at the same time. I have never tried this before. 

My Frame has been stuck on "Searching for devices..." in Art Mode ever since. I unplugged it for a bit, but it didn't help. I tried the same buttons and got "Please try again by pressing the buttons for device pairing" with an illustration to push the same buttons. 

Tried the Smarthings app, but honestly that has never worked because it can't find my Frame, it always says The Frame is offline. I have troubleshooted that many times, same Wifi, everything is good to go but it won't connect.

Can I hard reset my Frame some other way? I have a thumb drive USB, is there a firmware update I can try?

Help.

[alexandernilsson82]

I have the same problem. does anyone have a solution? 

[pdenson]

Same problem on my 65" frame now too. Can't find a solution.

[Lindsey759]

Same problem.  Maybe someone for Samsung should actually chime in and fix the problem.

[Daisy33]

Anyone find a solution for this issue? Just happened to me and now the TV is basically useless. 

[stephaking]

Same problem here... any solutions?  

[Members_nufjzwW]

Same problem. I was giving a prompt to press the Back and Play Button for 3 seconds, I that and now my 4K Tv screen is stuck on "Searching for device". Every time I press a button, that pops up, I can't do literally anything on the screen. I spent way too much on this TV and now it's Useless. SMH 

[An3]

Could you figure it out?