Original topic:

Voice Assist not working

(Topic created: 11-29-2021 06:10 AM)
userl6iTJxZGxx
Constellation
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QLED and The Frame

I have a Qled TV and we have 2 factory remotes with it.  Only 1 remote will work with the Bixby Voice Assist. When I press the button, the light turns red, but Bixby will not activate. It works fine with the other remote for the same tv, so I know the settings are Correct.

Any suggestions?

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SamsungLou
Samsung Moderator
Samsung Moderator
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QLED and The Frame

Good afternoon, I will be happy to assist you. The QLED television can pair to only one remote at a time, so the advances functions like Bixby will not work from the second remote.


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