Original topic:

Secure folder appears to be empty

(Topic created: 12-10-2022 12:45 AM)
MelGill
Asteroid
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Samsung Apps and Services

I got a new phone. And have noticed my secure folder is empty.    I have done everything possible.   It's still empty.  Even my old phone had nothing in it.   What am I doing wrong?    

 

 
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5 Replies
DebiMarie
Cosmic Ray
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Samsung Apps and Services
Did you use Smart Switch to transfer files from old to new?
MelGill
Asteroid
Options
Samsung Apps and Services
Yes
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DebiMarie
Cosmic Ray
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Samsung Apps and Services
I think that I saw on this samsung site, a place that you could restore files from. Like your files from a cloud or something..
Look around in here... it may be around where you register your product on this site.
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DebiMarie
Cosmic Ray
Options
Samsung Apps and Services
Look on the Samsung cloud app. You should see a button each for restore and backup data. Check both out.
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MelGill
Asteroid
Options
Samsung Apps and Services
I click on Samsung cloud. It says it's not supported on this device. Only background
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