Original topic:

Drum light, blinking and door (de) error occurring

(Topic created: 03-18-2024 07:04 AM)
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Mkborbi
Astronaut
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Washers and Dryers

Drum light is blinking and dryer showing error code DE indicating it is the door. The door is securely latched. Suggestions on how to fix this?

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1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello there, it appears the errors displayed indicate issues with the door, its latch, or the sensors detecting this status. Thank you for ensuring the latch is securely fixed, meaning no items are obstructing the door, and it is closing properly. However, due to the error code being persistent and there's visible damage/ obstructions, the only suggestion is to it serviced by using two methods. One would be this service link- https://www.samsung.com/us/support/service/ to directly contact a service center and the second option is to contact us via Private Message by selecting any moderator and clicking on the chat option with your full model and serial number to proceed. 

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