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Original topic:

Call History Duplicate

(Topic created: 10-26-2021 10:00 AM)
VeguitaPR
Cosmic Ray
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when I make a call or check my history, the call appears duplicated
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8 Replies
user751201tmO21
Honored Contributor
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How strange ... someone just posted this same issue within the last hour or so - see screenshot

There's only one phone call database, so even though you might switch between Samsung Phone and Google Phone, they both read and log to the same database.

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Give this a go if not already


Press and hold Side key until you see Power Off - select it to power off the phone.

Now, off to the Maintenance (Recovery) screen:

Press and HOLD the Volume Up key, and while holding, press and HOLD the Side key.

When the Samsung splash screen appears, release both keys. Within a few seconds, you'll see the Maintenance screen, with a number of menu options.

Use the Volume Down key to highlight Wipe Cache Partition. Press Side key, select "Yes".

Now, Use Volume key to highlight "Repair Apps" (should be last menu option). Use Side key to select it.

The phone will automagically restart. Let the phone settle down for a couple of minutes.

... check call entries again
Screenshot_20211026-120359_Samsung Members-01_10334.jpg
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Eternal_d
Halo
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I am getting duplicate posts on Facebook, but assume it's the program. I've not had the issue with phone calls.
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USBetaModerator
Beta Moderator
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Hello @VeguitaPR ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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VeguitaPR
Cosmic Ray
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The problem PersistsScreenshot_20211026-170744_Phone_105510.jpgScreenshot_20211026-170726_Phone_105508.jpg
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Anonymous
Not applicable
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I have the same issue even after "Clear Cache Partition" and "Repair Apps" !Screenshot_20211026-163842_Phone_83551.jpg
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Same issue. Wiping cache does not help
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Submitted error report. Received the following response. Hopefully they figure it out.Screenshot_20211026-202648_Samsung Members_2903.png
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Gospilo Erick
Constellation
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  • Am getting duplicate on every calls I make
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