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Original topic:

Calls in low light places

(Topic created: 10-02-2021 07:38 PM)
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Backsttabb
Cosmic Ray
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When I'm in a call, the screen goes black. Then when I press the power button to turn the screen on, it goes black instantly again. I see the green dot going on and off as the screen goes on and off. But I can't hang up or do anything unless if the person on the call hangs up. 
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user751201tmO21
Honored Contributor
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Try this
Phone > Settings > Apps
Phone (app you're using)
Force Stop
then
Storage > Clear Cache
... retry
MochaVex
Supernova
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If I'm not mistaken, the S21 doesn't have an ambient sensor. It uses the camera to determine whether it's up to your ear or not.

False positive on the system's end
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MochaVex
Supernova
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Edit, I am mistaken! It has a sensor underneath the display.

Repeat the issue and immediately submit a bug report afterwards
USBetaModerator
Beta Moderator
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Hello @Backsttabb  ,

Thank you for your feedback. If you havenā€™t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung memberā€™s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Also navigate to settings -> Battery and device care -> Diagnostics , select sensor and press start to run diagnostics. This should check your light sensor for any abnormalities.

Regards,
One UI Beta Team

 

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