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Original topic:

Freezes/restarts

(Topic created: 10-10-2021 06:41 AM)
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KimXoAnne
Cosmic Ray
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Ever since beta2 was downloaded onto my s21 ultra my phone will freeze out of nowhere and then automatically restart out of nowhere all on its own. I'll be in the middle of a game and it'll all of a sudden stop, freeze, then my phone will restart all on its own. I even turned off the auto restart I had scheduled in settings to see if maybe that was glitching or something, but it still does it. Also, my phone will randomly lock when I touch the screen or swipe on the screen randomly in any spot. I'll play a game and swipe to jump or something and it'll lock my phone or I'll use the side swipe for back navigation and it'll lock my screen to where I have to use my fingerprint or pattern to go back to what I was doing. Please fix this ASAP! 
8 Replies
BobbyCarra
Comet
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Have you tried wiping cache and resetting all settings of the phone to default?Screenshot_20211010-100046_Settings.jpg
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KimXoAnne
Cosmic Ray
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Yes I have and it still does it.
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useru9yOmKaclx
Cosmic Ray
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This happens 4-5 times a day for me, didn't happen with beta 1, only 2.

Was also getting errors with Facebook messenger. I don't use this, so I disabled, but still happens.
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I had similar issues and a few others on Beta 1 and I hesitated on doing a factory reset but once I did my phone has been working flawlessly. A tiny bit of lag here and there but that's to be expected on a beta. If you haven't already do a backup and pull the trigger on a factory reset.
KimXoAnne
Cosmic Ray
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I may just have to. Thanks for the tip!
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user751201tmO21
Honored Contributor
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Really old news 👍

Mine freezes / reboots 30+ times a day, ever since the 1st / 2nd day of beta1, and beta2 has gotten worse.
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USBetaModerator
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Hello @user751201tmO21 ,

You should send us an error report for reboot. 🤔

Regards
One UI Beta Team

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USBetaModerator
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Hello @KimXoAnne ,

Thank you for your feedback. If you haven’t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

 

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