cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Galaxy Watch 4 classic not able to detect sleep data or provide energy score

(Topic created: 07-21-2024 05:25 PM)
266 Views
Goliath____
Constellation
Options
Discussions

My watch hasn't provided an Energy score or accurate sleep data for 2 days. No real change to routine. Nothing changed on watch either. Just a bit of a random event 

 

Beta Version: R890XXU1ZXG3/R8900XM1ZXG3

0 Likes
2 Replies
USBetaModerator3
Beta Moderator
Options
Discussions

Hello @Goliath____ ,

Thank you for your feedback on Energy Score data.

To help us understand your sensor related to Energy Score, please submit an error report through the Samsung Members or Galaxy Wearable app on your device:

Galaxy Wearable Beta app> Search for "Contact us" > Error reports (Screenshot would be more helpful)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

0 Likes
Kbutler868
Constellation
Options
Discussions

My Watch 6 doesn't detect sleep, snoring or any of that. I've been a die hard Samsung Fan since the original S1. This is crazy frustrating considering the insane amount of price increases. 

0 Likes