user4VonjOuosH
Asteroid
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ā12-21-2021 11:05 AM in
Discussions
I tried loading HBO Max but it kept saying I was offline, which I wasn't in any capacity offline. So, I uninstalled and tried to reinstall and now apps won't download.
2 Replies
USBetaModerator
Beta Moderator
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ā12-21-2021 03:05 PM in
DiscussionsHello,
Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung memberās app -> Beta Feedback -> Error Reports to help us debug the issue.
- Turn off the device.
- Press and hold the Volume Up key and the Side key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Side key to select.
- Press the Volume down key to highlight Yes, then press the Side key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Side key to restart the device.
Regards,
One UI Beta Team
Yamialex224
Honored Contributor
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ā12-22-2021 06:44 AM in
Discussions
They were having issues with the s21 qnd Google play. They put a hault on the beta to fix it