Since you are currently running 8.5 beta, this issue is better suited for the beta board. I tagged @USBetaModerator in this post, so you can get better assistance with their team.
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Weโre sorry for the inconvenience youโre experiencing.
To help the team accurately identify the cause of this issue, we kindly ask that you submit an Error Report immediately after reproducing the problem so that the relevant system logs can be captured.
1. Open Samsung Members โ One UI Beta Program โ Beta Feedback. 2. Select Error reports and attach any relevant screenshots or screen recordings (if available). 3. Make sure โSend system log dataโ is enabled before submitting.
Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue and do not kill the task of the Samsung Members app until you receive notification that the error has been sent (about 5 minutes)
Your report will greatly assist the team in analyzing and improving the Beta experience.
I just got an S23 Ultra. I have the same problem. I play word games every morning and it fails every time. I have done the following:
Updated software to latest version.
Toggled "Keep screen on while viewing" along with multiple reboots.
Registered face: even though I use fingerprint for authentication.
Attempted to clear cache but that option didn't come up, when rebooting.
This is a critical feature to me. I feel like throwing the phone accross the room when it dims out on me. If it's a feature, it should work! What next.
Keep screen on while viewing is dependent on the camera having a clear, unobstructed view of your eye movements. It could be affected by ambient lighting, reflections in eyeglasses or other conditions that may interfere with the camera. If none of those conditions apply, put in an error report immediately after the condition is replicated. Then, until it gets sorted out, download Good Lock and the Display Assistant module. In that module set the app you use to keep the screen on for 10 minutes (max time) and add the "keep screen on for 30 minutes" button to the quick panel. Using the QP button to keep the screen on for 30 minutes is sufficient for most uses, but, if the screen goes off if you are using it for more than 30 minutes, you can just hit the button again for another 30 minutes. You can deactivate the action at any time, by either tapping the QP button again, or hitting the side button to turn the screen off, whichever you find more convenient. This is a workaround until it get fixed. However, the module is quite useful for keeping the phone screen active for 10 minutes (enough to navigate a voice menu), or 30 if you just like looking at your call screen.
