cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Messenger

(Topic created: 10-16-2023 11:35 AM)
458 Views
Emilyy
Asteroid
Options
Discussions
My messenger keeps logging me out and crashing. Any idea how to fix this?
3 Replies
JawshDarnit
Galaxy
Options
Discussions
Hey there! So I had a similar issue last beta, I had to uninstall completely, remove myself from the messenger beta program on Google play store and then reinstall. Then I went in and cleared the phone cache and repair apps function. Now it works fine!
Mike-B
Comet
Options
Discussions
Emilyy, go into Settings and look for Messenger and then force stop it and then tap on Storage and then clear the cache and try to use the app again.
USBetaModerator2
Beta Moderator
Options
Discussions

Hello,
Thank you for your feedback.

Please try the suggestion by @Mike-B .  If the issue still persits, please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

0 Likes
Reply