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Original topic:

Phone restarting constantly

(Topic created: 08-29-2023 05:08 AM)
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Tokas
Halo
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My phone as restarted at least 50 times in 30mins & running hot this morning. I had to find a way to cool it off because I couldn't turn it off because again it keeps restarting itself. Eventually it's staying on and there was a notice that says "we notice a serious issue with your software please check for software update and if there's no update please contact customer service". Now I'm worried about charging my phone so it doesn't get hot & start restarting by itself again. 
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9 Replies
Mr_A1
Asteroid
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Is it completely restarting, or just the home screen? Mine does the same thing when I have my Wi-Fi turned on, and turning it off fixed my issue. I reported it and hopefully this is one of the fixes incoming.
Mike-B
Comet
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You might benefit from clearing your cache and repairing your apps. You can find these in recovery mode.
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Mr_A1
Asteroid
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I actually did clear cache like I always do after an update and did repair apps for this version. The result has been the same. Keeping my Wi-Fi off has stopped the issue for me. I did send in an error report with the details.
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Mike-B
Comet
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What exactly does your phone do when you turn your Wi-Fi on?
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Mr_A1
Asteroid
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Home screen locks up like others have reported, then it soft restarts, t-mo red screen, re-unlock home screen.
Mike-B
Comet
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I seem to have that problem when I tap an hold an app and then select uninstall the entire thing goes blank and then comes back in about a second so instead I opted to uninstall the apps through the settings and then Apps..
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Tokas
Halo
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Completely restarting & running hot.
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USBetaModerator2
Beta Moderator
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Hello,
Thank you for your feedback.

Please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

Mike-B
Comet
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I would suggest that you both boot into recovery mode and select clear cache. Don't accidentally select the factory reset one only clear cache and then select reboot afterwards! Also, it could be helpful to select repair apps after you clear the cache and then finally reboot.
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