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Original topic:

Sending error reports

(Topic created: 10-11-2023 10:26 AM)
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Jrdale88
Halo
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Anyone having issues sending error reports? Not automatic error reports. Just when phone randomly restarts and I try to send a error report, the never send. It says in the notifications "don't close Samsung members app while log files are being generated". But I almost never get the other pop-up to allow access to sent it. I leave the Samsung members app open for like 10 minutes but nothing ever happens. 
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Its not happening for me. When i report it will say don't close or navigate to other screen until the log send
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MarvinMod2
Comet
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You won't get another pop up. When the app has finished sending the logs if you pull down as long as you haven't swiped it away, The notification will change from keep app open to thank you for sharing your feedback or something along those lines but you won't get a notification however the notification will change once the error report is completely sent.
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useriHIPBsk8wb
Cosmic Ray
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Same issue for me. Phone crashes every morning and occasionally throughout the day. Submit error report every time. Get the notification that logs are being generated and sent but never get the confirmation of success as in previous beta version. Samsung has responded to all with message that logs not received and to be sure to send the logs.
Jrdale88
Halo
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Yes same thing with me
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Jrdale88
Halo
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This is the prompt I don't always getScreenshot_20231012_045151_Samsung Members.jpg
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