Watch 6 stil not displaying heart rate and resopiatory rate

[userGZkbuqzf5f]

Installed latest beta softeware on watch 6 and still missing heart rate and respiratory rate when viewed on watch. Data is on phone.

[Chef31684]

You need to update the Watch Manager app as well.  And then restart your watch

[usermkctxa3xCZ]

I installed the update.  I then checked the watch and have no updates in either Store or Google play.  The watch still does not display heart rate etc in sleep.  I double checked and watch manager (5) is up to date. If there is something specific I need to do, please advise.

[userGZkbuqzf5f]

I also have no avaiable updates and the data is missing. What is watch manager app?

I have health services, health platform,samsung health,but no watch manager app

Software verision ZXJ2

[USBetaModerator3]

Hello @userGZkbuqzf5f,

Thank you for your feedback on Heart/Respiratory Rate not syncing on Watch issue. 

This issue has been observed since the last Beta version, and we are aware of this issue.  

Beta Manager apps can be updated as follows:

Samsung Members app > Notification > Watch Beta Notification > Scroll down to "Galaxy Manager 4/5/6" Download (And Samsung Health) > User directed to Galaxy Beta store (there should be an update).

Samsung Health latest version: 6.27.0.157

Regards,

One UI Beta Team

[usermkctxa3xCZ]

I open samsung members but then cannot find notifications....how do I find this heading so I can proceed with your instructions?  Thanks for your patience

[userGZkbuqzf5f]

I have updated Samsung Health to 6.270.0.157  but not it says there is an update avaiable and play store wants to install 6.27.2.009 which is lower then the beta.

Also how can i tell what level Watch Manager is installed. I think I have the correct levelThe software verision is ZXJ2

[usermkctxa3xCZ]

• I have verified I am on Samsung Health 6.270.0.257 and on the ZXJ2 watch update.  I have restarted and cleared watch cache. The watch sleep app does not display heart information while the phone app does. I am using galaxy watch 5.  Samsung apparently did not verify the fix they claim was made. 

[USBetaModerator3]

@usermkctxa3xCZ 

Thank you for your feedback on Watch5. 

Please report this error via Galaxy Wearable app (Beta) from the steps below to help us evaluate your device. 

Galaxy Wearable > Search for "Contact Us" > Send Error Report > "Description" + Screenshot (helpful) + Check box on "Send Diagnostic Data" > Submit.

Regards,

One UI Beta Team

[usermkctxa3xCZ]

Sent feedback with data enabled.