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Original topic:

Watch 7 stuck disconnected

(Topic created: 07-07-2025 10:48 AM)
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JeremyKiley
Constellation
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After installing One UI 8 a couple days later my watch disconnected and won't reconnect. It said to transfer it to a new phone and disappeared from my wearable app and I cannot get it to repair it just errors out. 

Edit: solved by reseting watch instead of transferring it. As long as you had smart switch set up you can restore your watch settings. It wouldn't restore my home screen layout and watch face though. 
3 Replies
user99Om8OHfB9
Constellation
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I had to send mine back to Samsung.
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GuyFromMars
Asteroid
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Worst part is the Samsung Members app will not let you send feedback if watch not connected.1752056376184.jpg
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USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for your feedback.

If you experience any issues or would like to share additional feedback, we kindly ask you to submit a report through the Samsung Members app on your device. This helps us analyze your experience more accurately:

1. Open Samsung Members.
2. Go to One UI Beta Program > Beta Feedback.
3. Select the appropriate category and describe your experience.
4. If possible, attach screenshots or screen recordings.
5. Make sure “Send system log data” is checked before submitting.

※ For technical issues, submitting within 3 minutes of reproduction will help capture the most accurate log data.

Thank you again for being part of the One UI Beta Program — your input is essential to helping us improve the experience for everyone.

Best regards,
One UI Beta Team

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