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Original topic:

Work profile not working anymore

(Topic created: 10-23-2021 07:22 AM)
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userruXUGU11Hy
Cosmic Ray
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My work profile stopped working, its asking to set the screen pin but no action happens when i click the set screen lock button
13 Replies
userruXUGU11Hy
Cosmic Ray
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Attaching picScreenshot_20211022-213851_Device Policy.jpg
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Jzmr2
Cosmic Ray
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Same thing happened to me.
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Ghostdg
Asteroid
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Same thing for me as well. I just removed it and will try to resetup the profile again tomorrow.
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user751201tmO21
Honored Contributor
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Remove then re-add and re-configure
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Ghostdg
Asteroid
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I tried to re add and configure, sadly I get into a loop where the configure step for adding a lock screen. No matter what I do I can't get past that step even though I have the lock screen setup.
user751201tmO21
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.
Maybe turn off Lock Screen, then attempt to re-configure and let that setup routine prompt and guide you to re-enable Lock screen (?)
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Balbir
Constellation
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Same issue for me
user1Q6AFs6U88
Constellation
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I tried the removal of lock screen, then re-add work profile. I got the newer workspace wizard but it ends up stalling at the same point. Even after enabling the lock screen with the workspace setup.
At my place of work, we use the Google workspace standard setup with their mdm. It uses the Android Device Policy app ( versus the Google Device Policy... Not sure what the difference is ).
For now, I just turned off the work profile to remove the setup notifications until the is some fix. Sadly it means I can't use my phone for work as I normally would.
S21 Ultra - T Mobile

BlurryM3
Asteroid
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Same here. After latest update can't use my work profile. I've seen several threads on it. Seems to be widespread. Hopefully they fix soon because it's a deal breaker