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11-20-2021 10:40 AM in
QuestionsHi there - I joined One Ui 4 beta/Android 12 beta on my S21 Ultra 5G a month or so ago but would like to downgrade to the previous version as I have bugs and poor signal so would prefer now to wait until the full release goes live. However, when I go into the Samsung members app there is no Beta Programme section and so no option to Withdraw from the programme. I haven't changed carrier but I did do a factory refresh of the device a week ago to see if that would help with bugs, signal etc. It didn't.
Also when I connect my S21 Ultra to Smart Switch via PC there is no option to downgrade the software.
So I have no way of downgrading the device.
Any advice, please?
Thank you.
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11-20-2021 10:58 AM in
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11-20-2021 11:07 AM (Last edited 11-20-2021 11:39 AM ) in
QuestionsMain Page
Tapped Settings gear icon upper right
... and you don't see the
One UI Beta Program Status option?
o
(as in screenshot?)
You tap on that and you'll see the Withdraw
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11-20-2021 11:09 AM in
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11-20-2021 08:40 PM in
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11-22-2021 10:58 AM in
QuestionsHello @userOexcGQKvgH ,
Please contact the nearest Samsung Service Center for assistance with downgrading the device. To locate the nearest Service Center, please call 1-800-726-7864. We are also unable to find your registration based on Samsung account you posted this from. Do you have an alternate account ?
Regards
One UI Beta Team