Cannot leave Beta 6 Program with new Samsung Account

[Chris-toph101]

Hi, no one could help me. Not even the samsung support in germany.

I bought a used S23 Ultra which has been taken in the beta program by the pre-owner. I realized too late, that the Android 14 Beta is installed and I can't contact the seller any more.

When I try to open the One-UI-Beta Options in the Members App, I always get an error message that the Beta functions are not available, because my Samsung Account has changed.

So can anyone of the team here delete my S23 Ultra from the program? I dont want the beta.

[Kesh2cute]

Use smartswitch on pc to downgrade to one ui 5.1 stable

[Chris-toph101]

This has no effect. I already tried that. After the downgrade the S23U wants to download the beta again. The device must be taken out of the beta program.

[USBetaModerator2]

Hello,

Thank you for your feedback.

Please send us your IMEI, Samsung account email address and current service provider information.

Regards,

One UI Beta Team

[Chris-toph101]

Hello,

thanks a lot!!!

I sent a PM to you. If you want to get it by mail, please tell me.

[Ysp4807]

Did your issue got sorted, how long did it take please. I am panicking as I am on call tomoorow and need working phone before that.

[Ysp4807]

I need help as well please, I have DM ed you. 

[Chris-toph101]

Sorry my friend, I have no solution for you.

Nothing happened and my device is still in the beta program. I am now waiting for the final Android 14.