I'm not reciving the beta upgrade

[_Ali_]

Hello,

I've joined the watch5's beta program, completed the survey, installed the beta versions of Samsung Helath and watch5 manager.

But I'm not receiving the update in the manager app. I've already restarted both devices and it's been hours since I joined.

Is there another step I forgot to do? What should I do? Could resetting the watch help?

[userZNnTdcqwZP]

Did you manually check the watch software update?

[_Ali_]

I did. I tried it both on the watch and on the manager app.

[Members_17gqi0b]

same here

[Members_4QBPlv2]

I updated the beta applications through members. However, I can't update them through the clock settings and I get the message "Your wath is up to date."

[Members_EADxo93]

Same here. I guess I will just wait a couple of hours.

[Members_17gqi0b]

I tried to clear the caches, restart the devices then wait, I tried to re-install the apps, restart the devices and then wait, reset the watch, but nothing worked ,in every attempt I checked manually.

[USBetaModerator3]

Hello @_Ali_, 

Thank you for your participation in Beta program and we apologize for your unavailability in Beta S/W. 

Please send us your Bluetooth address (Settings> About Watch > Status information > Bluetooth address) and we will work on the fix ASAP.

Regards,

One UI Beta Team

[_Ali_]

Ok, where should I send it? Here? Or somewhere else?

[Kiarash]

I have this problem too 

My bt adress is 64:5D:F4:F6:80:F3