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Original topic:

Proximity switch not working

(Topic created: 10-15-2021 03:33 PM)
satinpit420
Constellation
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Since I updated to the Beta my proximity switch has stopped  working.  This happened with the 1st update and had continued with the latest patch. 
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4 Replies
CalderCay
Honored Contributor
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Yea, I've seen one other poster complaining about it.

However, they were complaining about the Proximity test found in Members and Device Care - it always showed as failed, yet in real life (use) it worked fine.

Test it in Device Care
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satinpit420
Constellation
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You were correct it works in a real situation. It fails in device care . Thank you for ponting that out.
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USBetaModerator
Beta Moderator
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Hello @satinpit420 ,

As @CalderCay mentioned please  run diagnostics from settings -> Battery and Device Care -> Diagnostics -> Proximity recognition. Please make sure you cover and remove obstacle to the sensor for proper diagnostics.

If diagnostic fails, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

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satinpit420
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It works in a real situation. It fails in device care testing.
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