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Original topic:

Samsung account

(Topic created: 09-30-2023 11:39 PM)
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Zrnie
Nebula
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I think I have issue with my Samsung account (involving my email). Even though I think I am still using the email address as before, at one point it did say.my account was deactivated?!?! Now I cannot see anything in my smart-things devices and or any past purchases from the galaxy store. I definitely need help because this issue is getting more involved with anything Samsung related to your email address registered. Can anyone at Samsung reach out? I am nervous I lost my history of my entire life on Samsung 
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Zrnie
Nebula
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If I directly go into the Samsung Cloud I get errors, or by trying in settings under backups.

I'm attaching the screen captures of the Messages I'm getting. I literally can no longer see any of my other devices, or get into my cloud account (meaning no more backing up my phone using Samsung cloud)

Trying multiple times to go into my past apps bought or watch faces none show and it just kicks me back out to the menuScreenshot_20231001_095949_Settings.jpgScreenshot_20231001_095924_Nova7.jpgScreenshot_20231001_095809_SmartThings.jpg
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Zrnie
Nebula
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Trying to send an error report but this time the notification will not go away Screenshot_20231001_100653_Samsung Members.jpg
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USBetaModerator2
Beta Moderator
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Hello,

Thank you for your feedback.

Please send us a private message with your Samsung account email address and your device IMEI.

We appreciate your contribution to the Beta Program.

Regards,

One UI Beta Team

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Should be better if you post questions like this on the regular Samsung members not the beta
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Zrnie
Nebula
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Umm I am having issues because it's beta I assume. But note taken. I emailed support too but no response there. 🤷

But today I actually had a DM from someone, so... There's that
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