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Original topic:

Samsung backup not restoring text messages beta 3

(Topic created: 2 weeks ago)
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usereJXWl0qnV3
Asteroid
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I downloaded beta 3 today once I download a beta anytime I like to do a factory reset to start in fresh I did this and tried to restore my backup from One ui7 beta 3 that I did right before resetting and it will not restore my text messages it just keeps failing anyone else I'm in this issue
4 Replies
retrofred
Halo
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I never do a factory reset during the beta program. Never felt the need. Clearing cache partition, yes. So far, beta 3 has been so far, very stable, and I use my phone as a daily driver. Which message app are you using? The Samsung or the Google?
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youu
Supernova
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I factory reset on beta 2 and did a backup and I lost half my messages, even after doing a backup/restore. After you restore everything else, I restored messages by itself
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Robin621k
Honored Contributor
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Why would you rely on a cloud backup, stuff happens.
It is always best to have a local backup, whether on your computer or an external drive of some kind.
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USBetaModerator3
Beta Moderator
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Hello,

Thank you for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 15 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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