ツNyMikey74力
Galaxy
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09-15-2021 02:29 PM (Last edited 09-15-2021 02:30 PM ) in
Questions
I currently have the T-Mobile Galaxy S21 Ultra and I'm running the beta 12 and the only problem I'm currently having is I can't access SECURE Folder. It crashes. The only way I can access the content in SECURE Folder is through settings. I provided a picture. I have spoken to others who have the Beta and they do not have that issue with Secure Folder. What are my options that do not require losing any data?
![image image](https://us.community.samsung.com/t5/image/serverpage/image-id/866950iEB01BE2868F2DFC6/image-size/large?v=v2&px=999)
4 Replies
userH0NQVWzNEo
Cosmic Ray
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09-15-2021 06:36 PM in
Questions
Hey, I reported the same issue. I master reset the phone and it works now. Not sure if you want to go through the trouble but tha did it for me.
ツNyMikey74力
Galaxy
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09-16-2021 12:37 PM in
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I was thinking about it but I would lose everything I currently have in there. And I can't get in to save any of it. I'll wait for them to fix it I guess.
chasemaka21
Halo
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09-16-2021 05:20 AM in
Questions
Have you cleared your cache. My secure folder works fine
USBetaModerator
Beta Moderator
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09-16-2021 10:17 AM in
QuestionsHello @ツNyMikey74力 ,
This is a known issue and we are working on a resolution
Regards,
One UI Beta Team
![](/skins/images/F8576BD3C5B61A93C194408732BD276B/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/F8576BD3C5B61A93C194408732BD276B/responsive_peak/images/icon_anonymous_message.png)