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Original topic:

Urgent: Device removal from One UI Beta program

(Topic created: 12-23-2021 03:37 PM)
Mognar910
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Hi,

I purchase a S21 Ultra which was enrolled into the One UI Beta program. As the carrier has changed, I am receiving a message that "One UI Beta features aren't available because your service provider has changed" and unable to withdraw the device from the beta program. 

I am being forced to install the Beta updates, which are causing problems with the device and I do not want the updates installed on or to be a part of the beta program.

I'm hoping someone will see this and be able to remove the device from the program.  I saw a post from someone in a similar situation and he received a message from a mod to DM with the IMEI number. I have already sent a DM with that information.

Thank you in advance.

Mog

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Mognar910
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I just spent 2 hours going to T-Mobile to have the phone added back to the original carrier the phone was on when the device was opted into the beta program and even after being put back on T-Mobile, I'm still receiving the message that the Beta Features aren't available because your service provider has changed... 

Someone please help...

Thanks

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Mognar910
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As a last resort, downgraded the device via Samsung Switch, spent another 6 hours setting up the phone yet again and... still stuck with the One UI beta software being pushed out to my phone.

Please... any dev's here that can remove the IEMI number from the Beta program. I have done everything possible on my end. I know it's Xmas eve... but I'm hoping someone with the power reads this and can help out. 

 

 

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USBetaModerator
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Hello @Mognar910 ,

If you are still experiencing the issue, please reach out to us via DM.

Regards
One UI Beta Team

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Mognar910
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Thanks, but I gave up waiting for a reply and bought a new phone.

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