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Original topic:

Internet Browser on my Samsung TV not working

(Topic created: 08-19-2020 12:39 PM)
userp7U26tjd7P
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I have Samsung 7 Series TV  and my Internet Browser suddenly stopped working - it won't load any website. My TV software and app are up to date. Anyone experiencing the same issue? Also, is there any alternative web browser? This is so frustrating.

 

Model Code: UN65TU700DFXZA

Software Ver: T-KTSU2AKUC-1301.5

Internet Browser Ver: 3.1.05260

1 Solution


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Solution
SamsungLarry
Community Manager
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Try unplugging your unit for about 2 minutes then retrying directly into a wall socket. If this doesn't work a factory reset may be in order.







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8 Replies
SamsungLou
Samsung Moderator
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We are sorry to hear about this. Please try resetting your Smart Hub to clear this up.  Settings>Support>Device Care>Self Diagnosis>Reset Smart Hub


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userxI9PItERZK
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Device care is not available to select, and software is not available to update.  E-manual is not even working... nuts!

userC1cviO9Kaz
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Exactly same question....

what's our options here? 

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Solution
SamsungLarry
Community Manager
Community Manager
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Try unplugging your unit for about 2 minutes then retrying directly into a wall socket. If this doesn't work a factory reset may be in order.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userOc2mgS1yTv
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This worked for me 🙂 Thanks!

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SamsungLarry
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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uservsO27nWKg9
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I have teh same issue.  Everything on TV works accept internet broswer

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uservsO27nWKg9
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Interestingly enough, I unpluged it from the AC power outlet from the wall for 2 miutes, plugged it back in and Internet browser started working.  Prior to this, everything worked accept Internet browser