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Remote only works within two feet of tv

(Topic created: 08-29-2022 04:04 PM)
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userxRhfqVDcsd
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Our remote only works of standing two feet from tv.  Purchase a new one and it’s the same problem.   Anyone have a this issue and found a solution?

 

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Samsung_Moderator
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Hello! I understand how your remote not working correctly can cause some concern. Since this is occurring have you made sure nothing is covering the front of the TV? Also, make sure that the TV software is up to date. After that, you can try to reset the remote by taking the batteries out and holding down the power button for at least 10 seconds. 

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Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

Hello! I understand how your remote not working correctly can cause some concern. Since this is occurring have you made sure nothing is covering the front of the TV? Also, make sure that the TV software is up to date. After that, you can try to reset the remote by taking the batteries out and holding down the power button for at least 10 seconds.