Original topic:

XBOX Series X emerging issue - no sound on games after latest TV update v 1401.

(Topic created: 09-26-2022 04:00 AM)
JaimeCLT
Constellation
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An issue is being tracked on the XBOX forums where after the Samsung TV 1401 update, sound while playing games in the XBOX series X just stops. You have to unplug the TV and plug back on for the sound to come back.   It is only happening on Samsung TVs. Clearly some HDMI interface problem introduced or exposed with the latest Samsung TV update.    Samsung support calls did not help.    If interested in thread, go here (add "https:" as the forum blocks URLS):  //answers.microsoft.com/en-us/xbox/forum/all/certain-games-on-my-xbox-series-x-launch-with-no/da2ae3...

 

 

 
 

 

 

 

 
16 Replies
Moore349
Constellation
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Same problem! Random sound loss...painful. 

 

 
user9NW2tv5lPh
Cosmic Ray
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Yes I'm having the same issue. 

Zhul
Astronaut
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Same issue and I am livid. I will never own another Samsung TV. Total piece of trash. Also the remote eats batteries.
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Snajk
Constellation
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Same issue for me as well. 

 

 
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x_ZooSe
Astronaut
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Same problem here. Only happened since the 1401 update. I have tried different HDMI ports, different audio settings on both the TV and the Xbox Series X. I tried another display and I could not replicate the issue. This is a Samsung problem. One way to resolve the issue temporarily is to hold the standby button on the remote for 10 seconds or so but you have to do this after exiting every single game you play. Again, this is a Samsung problem. Do not refer users to Microsoft. This is only happening on Samsung displays. I have the Q70.

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Diaboyos
Neutron Star
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Apparently the 1401 update messed up the sound on many devices. Have you filled out an error report?
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ManBrb
Astronaut
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I just updated my Samsung TV on Monday to the 1401 update and immediately had this issue after opening a different game on my Xbox Series X.

The only temporary fixes that I've found are to either unplug the TV or hold the power button for 10 seconds and then the sound comes back for the game that I opened. But that isn't a solution since I have to do that for most games and apps like Netflix/HBO.

Extremely frustrating and I see that some people have had this problem since early August!

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Robertgray
Astronaut
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I have the same issue. Please fix this or this will be never Samsung again-situation for me.

 

 
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RonertSan
Constellation
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So upset right now I’ve been dealing with the same issue for over a month, everything‘s working good then just started doing the losing sound after switching games on the Xbox series X! Call Microsoft with no solutions of course. Decided to go and buy another Xbox series X yesterday, only to come home and play a game and find that it does the same exact thing! Just do all that extra money to have the same problem anyway. The first solution I found was completely resetting my TV with the factory reset option, but then I had to log back into every one of my apps including Netflix, Disney, etc., which really sucked and took a lot of time . Someone said to hold the standby button on your TV down for 10 seconds so it will reset and that would fix it, so I did find by holding the power button on my remote for 10 seconds, and the TV turns off and turns back on with the sound on the Xbox fixed. I’ve also seen the post where others are talking about holding the standby button underneath their TV for 10 seconds, or unplugging it. This seems to be the only workaround for the moment. It’s an obvious Samsung thing with the previous update as stated above, somehow we all need to rally and get on Samsung and Microsoft to find a fix and patch that update so our Xbox‘s and TVs are working correct again!

 

 

 

 
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