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Tizen Studio - Certificate - unable to connecte to samsung account

(Topic created: 06-28-2021 05:05 AM)
user9f3ATTnOwE
Constellation
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4k, 8k and Other TVs

Hi I've been having a problem with creating TIzen Studio certificate, and I don't know how to fix it.
I open the "certificate manager"

I click on the [ + ] to add a new certificate

I choose "Samsung"

Then I choose "TV"

I add a new certificate profile

I acreate an "Author name" and "password"

A new window pops up asking me to sign in to my samsung account, I click "OK"

I enter my credentials

and Then I get an ERROR saying :

Name : SigningExecuteException

Status : 500

Code : 401

Description : Signing has failed

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SamsungTam
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Hello! I do apologize for the inconvenience this has caused. Based on the symptoms you're experiencing I recommend reaching out to our Smarthings Department. You can contact them directly or by email.

 

Phone Support:  866-813-2404 
Email Support:  support@smartthings.com  

 


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15 Replies
usersrAqA6slEW
Constellation
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4k, 8k and Other TVs

Same problem for me, do you have any solution to resolve the issue?

Thank you!

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userBNPMb6XncM
Astronaut
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4k, 8k and Other TVs

me too

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userzjTGn5KbDK
Astronaut
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4k, 8k and Other TVs

Same here. In my case, I cant make certificate for installing tizen application.  
Does anyone have solution? 

Thank you 

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user6wsXBgbE8k
Constellation
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4k, 8k and Other TVs

Same issue facing here in India. 500 error after logging in to Samsung account inside Tizen Certificate Manager.Screenshot (463).pngScreenshot (464).png

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userGrZRl5mkqd
Astronaut
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4k, 8k and Other TVs

Im having exact same error, status : 500, code : 401, description : Singing in has failed,

I've been receiving this error for 24 hours now, 

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userAvrVN2nei5
Constellation
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4k, 8k and Other TVs

Same here. 😞

 

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user8xNSwrXxIx
Constellation
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Yup yup. Here too....

 

Also, what up with the strange usernames?

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userMm7ORkRMUK
Astronaut
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i tried too and it is failing, even after filling all optional fields

userMm7ORkRMUK_0-1625035658450.png

 

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usersrAqA6slEW
Constellation
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4k, 8k and Other TVs

I sent an email to support@smartthings.com to describe the issue. I will inform you when the support replies to me... if it replies 🙂

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