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Original topic:

An array of issues since update.

(Topic created: 01-10-2024 08:07 AM)
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NeeNee35
Astronaut
Options
A Series & Other Mobile
I live In a 1 person party state. Meaning that it is LEGAL for me to record phone calls, as I am considered that 1 party. It was available at one time and now isn't. Another annoying issue that has happened since update, my phone will shut off on its own to do optimization etc doesn't matter if I'm on a phone call etc. And another issue, my internet will drop off and on for no reason. And now while on calls it gets horribly staticky (not every call but enough to p me off) where I've had to end the call and try again bc they can't hear me. What is up with this update? I know there are 3rd party apps that would allow call recording, can anyone recommend a good and trusted one that also doesn't alert that the call is being recorded again I'm breaking no laws

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, Welcome to the Community. We understand how frustrating it is when your phone isn't working as expected. We will be happy to provide some steps that may help.

Call recording

This article provides steps for call recording on Samsung Phones. https://www.samsung.com/latin_en/support/mobile-devices/how-to-use-the-call-recording-feature-on-you... 

Please note, this feature is not available on all devices depending on region and service provider.

Phone turns off for optimization

Go to Settings>Device Care>Auto Optimization. Look to see if this feature is turned off. https://www.samsung.com/levant/support/mobile-devices/restart-your-galaxy-phone-regularly-to-prevent...

You can find additional troubleshooting steps for the phone turning off here: https://www.samsung.com/us/support/troubleshooting/TSG01001475

Internet repeatedly disconnecting and reconnecting

Wi-Fi connection troubleshooting can be found here: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

Static noise during calls

You can use this link to troubleshoot the noise during calls: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-poor-sound-quality-during-a-ph...

We also recommend clearing the cache partition and repairing the apps in the recovery menu. 

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

If you continue to experience concerns with the phone, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

 

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2 Replies
Pixiemae85
Astronaut
Options
A Series & Other Mobile
I think the Telegram app allows call recordings. I personally don't have it, but a friend of mine does. I hope this helps.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello, Welcome to the Community. We understand how frustrating it is when your phone isn't working as expected. We will be happy to provide some steps that may help.

Call recording

This article provides steps for call recording on Samsung Phones. https://www.samsung.com/latin_en/support/mobile-devices/how-to-use-the-call-recording-feature-on-you... 

Please note, this feature is not available on all devices depending on region and service provider.

Phone turns off for optimization

Go to Settings>Device Care>Auto Optimization. Look to see if this feature is turned off. https://www.samsung.com/levant/support/mobile-devices/restart-your-galaxy-phone-regularly-to-prevent...

You can find additional troubleshooting steps for the phone turning off here: https://www.samsung.com/us/support/troubleshooting/TSG01001475

Internet repeatedly disconnecting and reconnecting

Wi-Fi connection troubleshooting can be found here: https://www.samsung.com/us/support/troubleshooting/TSG01001559/

Static noise during calls

You can use this link to troubleshoot the noise during calls: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-poor-sound-quality-during-a-ph...

We also recommend clearing the cache partition and repairing the apps in the recovery menu. 

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

If you continue to experience concerns with the phone, we recommend having the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html