Original topic:

Cannot Update (and therefore use) Quick Share

(Topic created: a month ago)
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ThatOneUnoriginal
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A Series & Other Mobile

Hello everyone, as some of you may know, recently Google and Samsung unified their Quick Share and Nearby Share services into one singular service/tool. But as of a few days ago, I've been completely unable to use the service from my phone. When attempting to share a file to/from my device, it shows a popup saying that "Nearby Share is now Quick Share" and to "Update to Quick Share to continue sharing with nearby Android devices, Chromebooks and Windows PCs."

When I press the "Update Button", it brings me to the Samsung Store. But soon afterwards, a popup appears stating "This content is no longer available for your phone. Contact the content provider if you want them to add support for your phone. (9901)" 

I've tried deleting the cache from Quick Share and even sideloading newer versions of the application onto my phone, but the same update prompt appears regardless.

8 Replies
Adhi Varma reddy
Constellation
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A Series & Other Mobile

9901

ekplange
Constellation
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A Series & Other Mobile

My error code shows 4002.

druvash
Constellation
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A Series & Other Mobile

same error code for me

druvash
Constellation
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A Series & Other Mobile

this is so disappointing, I cannot share photos and videos with my friends anymore.

ziziz1
Constellation
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When I clink on quick share, it asks me to update it. However, after I click it, it doesn't update. After I hold the quick share button and ask to update it, it still doesn't update. Now I can't use it properly.
StefanoF
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I had same issue as ziziz1. But I worked out how to update it (worked for me).

Open Galaxy Store. Search for "quick share". Enter the first result ("Quick Share"). Update from there.

Then, from memory, I think I then returned to that app in Galaxy Store, and saw the button was again blue with "Update" written on it. And underneath it said that 3 other apps related to this will also be updated (see pic). They are: Quick Share Connectivity, Quick Share Agent, and Wi-Fi Direct. I then tapped update button for second time.

Then quick share was successfully updated, with "Nearby Share" button no longer there any more, just the new "Quick Share" button.

1000000406.jpg

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userclHG2cM3FI
Asteroid
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Quick Share was NOT listed in the results at Galaxy Store.

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joeschmo19
Galaxy
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Both nearby share and quick share say that they need updates, but won't update. I reset my phone often and that doesn't help. Any ideas?
Edit: my post got consolidated into a reply to this thread.