Original topic:

Galaxy A54 Microphone not working properly after update

(Topic created: 03-01-2024 03:34 PM)
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deniszabin
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A Series & Other Mobile

Hello.

 

So after the big February update, the microphone from my newly bought Galaxy A54 isn't properly working, and it is very frustrating. When sending audio messages in WhatsApp or Instagram the audio isn't always recorded, I have to continuously try to send various audio message until it works. And I've lost various minutes of audio without noticing this. 

Is there a way to fix this? I've already tried restarting the phone with no luck.

17 Replies
Mor87
Astronaut
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A Series & Other Mobile

Please somebody help I'm really getting angry , this microphone, I should restart the recording many time to send a voice I swear to god I feel like I want to destroy this samsung phone , why did I buy Samsung I don know 

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deniszabin
Asteroid
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Yes, everything has permissions and my mic isn't blocked, it is definitely a firmware/software problem after the Android 14 update as everybody else on the internet is reporting. It seems that deactivating Bixby Voice fixes the issue, but that's an unofficial fix, and I hope Samsung is working to fix in a soon-to-be released update.

Biowolfe
Astronaut
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I have the same problem since December. I tried to get technical support from Samsung and they weren't avaliable to help me. It's very frustrating special because a new phone should work properly
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NcreGK8
Asteroid
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with my note20 ultra

 

Whenever using VOIP apps ( whatsapp, telegram, Google Meet) the other party can't hear me (calls or voice notes)

 

Normal calls via mobile network (sim) works fine

 

But all other apps have the issue

I tried checking the microphones using *#0*#.

 

Only the second upper microphone (for the camera) works,

 

but the first (lower) and third do not emit any sound. I can confirm to you that the problem is 100% technical in the system.

 

 

 

I tried a lot to search for ways to solve the problem and tried everything possible, but after searching I noticed in the online community that it is a general problem in other devices and it is fixed with updates. When will an update be issued that solves this problem or a way to solve it until the update comes out?

Hello, thanks for contacting Samsung care. My name is Suvarna a. This is an asynchronous channel and we are open 24/7. Speak whenever it suits you and seek answers whenever you want. We'll continue the conversation until we figure out a conclusion. It is important for me to let you know that we are experiencing exceptionally high volumes and are supporting other customers at the same time.

deniszabin
Asteroid
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The problem with audio messages in apps like WhatsApp, Messenger, Instagram seems to be reduced but it still happens from time to time. But when on calls, it frequently doesn't work. This still hasn't been addressed by Samsung and it is very frustrating.

Kratz
Astronaut
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I have recently noticed that when I am recording a video when I play back my words are lagging the audio. Do you know how I can fix this or what setting might be able to help?
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Mor87
Astronaut
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Hey man I have the same problem what should I do I'm really angry

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deniszabin
Asteroid
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They still haven't fixed it. Disabling everything related to Bixby seems to reduce the times where the problem occurs but it doesn't totally fixes it.

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