Original topic:

Samsung Galaxy A54 5g won't update

(Topic created: 04-21-2024 10:28 AM)
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lilantbu
Astronaut
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A Series & Other Mobile

I purchased my phone refurbished from back market and the latest update won't show. I'm not sure what is going on but I like this phone and I wish it would update since the new update roll out, it hasn't reached my phone. is there anyone else experiencing the same issue? 

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21 Replies
GaryB82
Epic Samsung Care Ambassador
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You can try plugging in your phone to a computer and see if a update is available with Smartswitch


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lilantbu
Astronaut
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I'll try that, is there any steps to follow on how to do it through smartswitch
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Iamchaos13
Nebula
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Just plug the USB into the computer, open smarts witch. If there's an update it should direct you what to do.
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Iamchaos13
Nebula
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It won't check for updates either in the software information? What's the last update you had?
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lilantbu
Astronaut
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I haven't had an update since I purchased this phone. I purchased it back in December 2023
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Iamchaos13
Nebula
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OK. Yea the A54 got android 14 in Dec. It's had, depending on your carrier, 4 security updates this year. So, you've gone to software Update in the phone and tried to download the update?
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lilantbu
Astronaut
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yes, and it says software is up to date showing oneui 5.1. I bought it refurbished and unlocked off of backmarket.
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lilantbu
Astronaut
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I have boost mobile and I transferred my Sim from the a53 that I bought straight off the boost mobile website to the a54 unlocked from back market
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Iamchaos13
Nebula
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OK Byea I have an unlocked also on boost. Yea it should be 6.0. Have you gone in and tried to download the security and playstore update?
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