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Samsung Galaxy A55 Issues

(Topic created: 04-07-2024 03:56 PM)
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waficnakhal
Astronaut
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A Series & Other Mobile

Hello, I have got the samsung galaxy A55, Android 14 with one ui 6.1, recently but I am experiencing a green lines in some apps like WhatsApp, Facebook, Youtube Music and Reddit also in TikTok I don't see those green lines but some elements act weird like the search icon will be disappearing partially.

Did anyone experience these issues? 

Update: Also now in the community page it lagged and green/black dots appeared on different parts.

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello waficnakhal,

 

Welcome to the Samsung Community. Thank you so much for posting. We understand you are having issues with green lines appearing on your screen during navigation on apps.

 For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

If the troubleshooting didn't help it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

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Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello waficnakhal,

 

Welcome to the Samsung Community. Thank you so much for posting. We understand you are having issues with green lines appearing on your screen during navigation on apps.

 For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001485/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

If the troubleshooting didn't help it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/